Thank you for choosing Maissa for the development of your mobile applications. We are committed to providing you with high-quality services tailored to your needs. Since our services are personalized and digital, we have established the following refund policy to ensure transparency and mutual understanding.
1. Personalized Service
Maissa offers custom mobile application creation services, which require significant investment in time, effort, and resources. Due to the customized nature of our work, we do not offer full refunds once the project has started.
2. Refund Eligibility
A partial refund may be considered under the following conditions:
The project has not yet started or no significant work has been performed.
The client cancels the project within 48 hours of the initial payment.
A mutual agreement is reached between both parties to terminate the project.
3. Non-Refundable Cases
No refund will be granted in the following cases:
The client changes their mind after the project has begun.
Delays caused by lack of communication from the client, incomplete requirements, or late feedback.
Work has been completed or delivered according to the initial agreement.
The client requests modifications beyond the originally agreed scope.
4. Cancellation Policy
Clients wishing to cancel their service contract must contact us in writing at contact@maissa.com. Any applicable refund will be processed based on the project’s progress and at Maissa’s sole discretion.
5. Dispute Resolution
If you are not satisfied with our service, we encourage you to contact us so that we can resolve the issue amicably. We are committed to customer satisfaction and will work with you to find a fair solution.
6. Contact Us
For any questions regarding this refund policy or to request a review of your refund request, please contact us at:
Maissa
📧 contact@maissa.us
🌐 https://maissa.us